Privacy Policy

1. Introduction

Cosmic Echo ("we," "us," "our") operates the website cosmicecho.ai and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Service. By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Personal Information You Provide:

• Name (sender and optional recipient name)
• Email address
• Message content you compose for transmission
• Payment information (processed securely by Stripe; we do not store card details)
• Shipping address (if ordering printed or framed certificates)

Automatically Collected Information:

• IP address and approximate geolocation
• Browser type, device type, and operating system
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies

Analytics: We may use third-party analytics services (such as PostHog or similar) to understand usage patterns and improve the Service. These services may collect anonymized or pseudonymized data about your interactions with the Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process your orders and deliver the Service (message transmission, certificates, Signal Tracker)
• To communicate with you about your orders, transmissions, and account
• To send you marketing communications (only with your consent; you may opt out at any time)
• To improve, maintain, and optimize the Service
• To detect, prevent, and address fraud, abuse, or security issues
• To comply with legal obligations

4. Message Content and Public Display

When you compose a message, you may choose to make it public or private.

• Public messages are displayed on the Signal Explorer and may be visible to anyone who visits the website. By choosing to make your message public, you grant Cosmic Echo a perpetual, worldwide, royalty-free, non-exclusive license to display, reproduce, and distribute your message content on the Service and in marketing materials.
• Private messages are not displayed publicly on the website. However, private messages are still included in the radio transmission payload.

All messages — public and private — are transmitted as part of the radio signal. Once transmitted, the content of your message exists as electromagnetic energy in space and cannot be recalled, deleted, or modified. You acknowledge this permanent and irreversible nature of the transmission.

5. Payment Processing

All payments are processed by Stripe, Inc. We do not store, process, or have access to your full credit card number or payment credentials. Stripe's privacy policy and security practices apply to all payment transactions. Please review Stripe's Privacy Policy for details.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Stripe (payments), hosting providers, email delivery services, and shipping partners — only as necessary to deliver the Service.
• Legal compliance: If required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Order records, transmission records, and certificate data are retained indefinitely as they form part of the permanent transmission record. You may request deletion of your account information by contacting us, but transmission records and publicly displayed messages cannot be removed as they are part of the historical record and may have been transmitted as radio signals.

8. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service. Third-party services embedded in the site (analytics, payment processing) may set their own cookies subject to their respective privacy policies.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, or to object to certain processing. To exercise these rights, contact us at the email below. Please note that certain data (transmission records, publicly displayed messages, certificate records) may not be deletable due to the nature of the Service.

If you are a resident of the European Economic Area (EEA), you have additional rights under the GDPR. If you are a California resident, you have additional rights under the CCPA. We will respond to rights requests within 30 days.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. You use the Service at your own risk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting to this page. Your continued use of the Service after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact

For questions about this Privacy Policy, please contact us at: hello@cosmicecho.ai